Payback Story

Situation:
"Big 3" auto maker experiencing above average amounts of down time on a multi-operation transfer machining line.
OEM engineers determined equipment operating properly and attributed problem to “operator error”.
Feedback from Operators suggested problem was confusion over what tool to adjust when feature was out of spec.
Troubleshooting guides developed by Training Department and given to Operators, but guides were bulky, difficult to use, got dirty quickly and often removed from line.

Action Taken:
Red Oak developed easy to use “Tools and Features” module that allows Operators to quickly find information they need.
Module utilizes high quality graphics that allow Operators to access information same way they “see” problem on line.
No need for Operators to know proper nomenclature of out-of-spec feature, they just click on graphic to retrieve correct information.

Result:
When feature is found to be out-of-spec, Operator goes to system and with two clicks of mouse can identify tool that machines feature.
High quality graphics and photographs used to attain highest level of comprehension possible.
Ease of use allowed even new operators to use system without additional training.
Downtime reduced by average of 24% across all 3 shifts.